General Questions
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- I downloaded the game but when it runs all I get is a splash screen of a dinosaur for a few seconds and then it returns to my home screen.
Sometimes an installation through the App Store does not complete correctly.
Please try the following:
- Remove the game from your iPhone or iPod Touch and restart your device.
- Re-install from the App Store but wait several seconds after you see the name of the game appear under its icon.
- How do I get the game from my computer to my iPhone or iPod Touch?
Apple has some great step-by-step guides on how to do this through iTunes.
Please visit the Apple iTunes Support site for more details.
- I want to download the free game, but I don't have a credit card to make an account.
You can make an iTunes Store account without a credit card. Instructions are here:
http://support.apple.com/kb/HT2534
- Do I have the latest version?
Check the about screen on the game for your version. The latest versions available are:- Sudoku - 1.9
- Color Sudoku - 1.5
- Expert Sudoku - 1.6
- Sudoku Scrapbook - 1.2
- Sudoku (Free) - 1.9f
- Whirly Word - 1.3.1
- Whirly Word (Free) - 1.3.1f
- Word Detective - 1.1
- How do I remove the game from my iPhone or iPod Touch?
To remove the game, touch and hold the icon until all icons on the screen 'jiggle'. Then touch the 'x' on the top left corner of the icon and follow the prompts.
- The game does not work on my iPod Nano or iPod Classic.
All of our games only work on devices that run the iPhone OS which includes the iPhone, iPhone 3G, iPhone 3GS and iPod Touch (all generations).
If you downloaded the game to play on an iPod Nano or iPod Classic, please contact Apple for a complete refund. You can request a refund directly through iTunes. Instructions are here: http://support.apple.com/kb/HT1933
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Sudoku
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- I downloaded the game but I do not know how to play Sudoku.
Check out our simple how to play guide here: http://www.mmggames.com/sudoku/howtoplay.asp
- I cannot solve the puzzle and the online solver I used says it requires guessing to finish.
All of our puzzles can be solved using just logic and do not require guessing. We have tested and verified all the puzzles for this. Some of the more difficult puzzles, especially those found in Expert Sudoku, require advanced logic techniques that most online solvers do not utilize. We can provide a complete solution to any of our puzzles upon request.
- I keep getting the same game.
This issue has been fixed - please update to the latest version (released July 1st 2010).
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Whirly Word
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- Whirly Word has frozen up after I left a review and I am using iOS 4.
This issue has been fixed - please update to the latest version (released July 21st 2010).
- How do I see all the words that I cannot find?
All the remaining words are revealed when you touch 'End' to end your game or 'Next' to advance to the next puzzle.
- What do the colored badges shown next to the scores mean?
The colored badges show where your current score places you in the overall records.
- Whirly Word does not accept a word that I know is a real word.
The Whirly Word dictionary is constantly being refined. If you find a word that you think should be accepted by the game but isn't then please let us know.
- How does the scoring work in Whirly Word?
Basically, shorter words score less, longer words score more. For example, a three letter word will give you 10 points and a six letter word will give you 40 points.
- What are the 'A' and 'P' badges and how do I earn them?
The badges are bonuses awarded for solving the puzzle. The 'A' bonus is awarded for finding all the words and the 'P' bonus is awarded for finding a palindrome. You can tap on any of the bonuses to see how many points they are worth.
- I updated to iOS 4 and now Whirly Word won't start.
This issue has been fixed - please update to the latest version (released July 1st 2010).
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